by Cloud for Good Blog | Apr 28, 2015 | Blog
This is a cross post from the Cloud for Good blog. Earlier this week a friend wanted to know how best to troubleshoot an error message he, and his users, were getting. Every time anyone tried to access ANY record, they got an error that looked like this: “UNABLE_TO_LOCK_ROW : unable to obtain exclusive access to this record” That’s bad! No one could work inside Salesforce! This meant that somewhere, something had changed to cause all the records in their org to be locked. How does my friend figure out what changed so he can quickly un-do it? The Audit Trail to the rescue!! WHAT IS IT? The Audit Trail helps you track the recent Setup changes that you and other administrators have made to your organization. This is especially useful in organizations with multiple administrators. The setup Audit Trail history shows you the 20 most recent Setup changes made to your organization. It lists: The date and time (with timezone) of the change. Who made it (by username). What the change was. Here’s an example: To view the setup Audit Trail history, click Setup –> Security Controls –> View Setup Audit Trail. WHAT PERMISSIONS DO I NEED TO VIEW THE AUDIT TRAIL? In order to view the Audit Trail, you’ll need “View Setup and Configuration” permission. WHAT DOES IT TRACK? The Audit Trail tracks lots of things. For example: changing a page layout, changing tab names, or changing activity settings. Click here for a complete list of all the thing the Audit Trail tracks. WHY WOULD I NEED THIS? The Audit Trail is useful for troubleshooting. Because it captures date/time,...
