by Cloud for Good Blog | Apr 14, 2015 | Blog
This is a cross post from the Cloud for Good blog. At Dreamforce 2013, I had the opportunity to spend time with our fantastic Cloud for Good team, see some great sessions, meet some of our amazing customers and co-present two separate sessions. One of those sessions was entitled ‘Growing Pains: Scaling Your Salesforce Implementation’ and I worked with fellow MVP’s Mary Pustejovsky and Brian Kwong to discuss some of the issues and considerations that customers of any sort should take into account when expanding their use of Salesforce (you can see the session slides and here the audio on YouTube here). I thought it might be useful to expand on one of the topics covered in more detail: Establishing Good Governance. If you Google/Bing/Yahoo the term Governance, you will be presented with a variety of definitions, but fundamentally they boil down to ‘a method or system of government or management’. In non-profit (and even general corporate) terms governance is most often referred to in terms of the relationship between the Board of Directors and the organization and the rules that establish how organizations will function. When working with Salesforce.com (or any system for that matter), following the principles of good governance can make life easier for administrators and users alike by providing a clear and consistent framework to manage change over time and defining processes to resolve conflicting requirements. In our experience, governance is often an evolutionary process, consisting of three stages: Monarchy, Democracy and Republic Stage 1: Monarchy For many organizations, nonprofits in particular, the use of the system often starts off in a very limited fashion, supporting...
