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At Project’s End: Separation Anxiety and User Adoption

This is a cross post from the Cloud for Good blog. Looking back over the last several months since I joined the Cloud For Good team, I’ve noticed that some of the biggest angst for my clients comes at the end of a project.  Wrapping up an implementation brings all sorts of mixed feelings: pride and excitement, but also a fair share of trepidation.  This seems even more common with Quickstarts, forty-hour projects designed to get you into Salesforce as quickly as possible.  After all, we’ve gotten you up and running in just a few short weeks, and suddenly you’re the proud owner of your very own Salesforce org.  It can be thrilling – and overwhelming.  It’s no surprise the that separation anxiety can rear its head when you least expect it, right at the tail end when you realize that your “one last question” is more like several hundred last questions.  To make matters worse, your end users may feel the same way.  Despite our best efforts, it’s impossible to fit in a truly exhaustive training for everyone, and even in the best circumstances, many people are intimidated by changes to systems and processes.  So how do you conquer your anxiety and jump-start user adoption?  Here are a few of my suggestions: My first words of advice are always to calm down and take a deep breath.  You’ve got this; you really do.  Make a couple lists to capture the things you want to do next and the questions you have about the system.  That’s it.  Your first step is just to write down all those thoughts and...